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Elevated Response Times in Edge Services when using WAF

Started 21 Feb at 09:47am AEDT, resolved 21 Feb at 10:11am AEDT.

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Resolved

We identified an issue with scaling behaviour that led to increased response times for our edge services when using the Web Application Firewall (WAF) service and serving cache misses.

This resulted in degraded performance for some users, with an increase in response times.

The issue stemmed from an autoscaler on the WAF service failing to add capacity on demand in a timely manner and has been structurally addressed.

Posted 21 Feb at 10:11am AEDT.
Created

We are currently investigating an issue causing increased response times in our edge services. Some users may experience slower than expected performance. Our team is actively working to identify the root cause and mitigate the impact.

Posted 21 Feb at 09:47am AEDT.